At dv999, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect from Pakistani players, how we use it, who we share it with, and what rights you have over your own information.
These six principles govern every decision dv999 makes about your personal information. This summary does not replace the full Privacy Policy below, which is the binding document.
dv999 collects only the personal data necessary to operate your account, process PKR transactions, comply with KYC obligations, and deliver a secure gaming experience. We do not collect data speculatively or for undisclosed purposes.
All data transmitted between your device and dv999.lat is protected by 256-bit SSL/TLS encryption. Account data is stored on secured, access-controlled servers. dv999 conducts regular security audits and penetration testing to maintain data integrity.
dv999 does not sell, rent, or trade your personal data to third-party marketers or data brokers. Your information is shared only with parties directly necessary for platform operations — payment processors, game studios, and compliance partners — under strict contractual obligations.
Registered dv999 players have the right to access, correct, and in applicable circumstances request deletion of their personal data. You may also withdraw consent for marketing communications at any time. Data subject requests are handled by the dv999 privacy team within 30 days.
dv999 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by our licensing and regulatory obligations. Account data is typically retained for a minimum of five years following account closure to satisfy anti-money laundering requirements.
This Privacy Policy is written in plain, readable English rather than deliberately impenetrable legal text. dv999 believes Pakistani players deserve to understand exactly how their data is being used — not be confused by it. If you have questions, the dv999 support team will answer them directly.
This Privacy Policy ("Policy") is issued by dv999 ("dv999", "we", "us", "the Company"), the operator of the online gaming platform accessible at dv999.lat ("the Platform"). This Policy describes how dv999 collects, processes, stores, shares, and protects the personal data of users ("User", "Player", "you") who access or use the dv999 Platform, including players based in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and all other locations in Pakistan.
By registering a dv999 account, using the dv999 Platform, or continuing to access dv999.lat, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This Policy should be read together with the dv999 Terms and Conditions, which are available at dv999.lat/terms-conditions.
dv999 is the data controller responsible for the personal data collected through dv999.lat. As data controller, dv999 determines the purposes for which your personal data is processed and the means by which that processing is carried out. All data subject rights requests, privacy enquiries, and data-related complaints should be directed to the dv999 privacy team using the contact details set out in Section 16 of this Policy.
dv999 operates under an international gaming licence. Data processing activities at dv999 are carried out in accordance with the data protection requirements stipulated by that licence, as well as applicable international data protection standards.
When you create a dv999 account, we collect the following personal data:
To satisfy our licensing and anti-money laundering obligations, dv999 may collect the following documentation:
Every financial transaction processed through your dv999 account is recorded, including:
dv999 records all gaming activity associated with your account, including:
dv999 automatically collects certain technical data when you access the Platform:
When you contact the dv999 support team by live chat or email, the content of those communications is recorded and retained. This includes complaint records, KYC queries, responsible gaming requests, and general customer service interactions.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration | Name, DOB, mobile, email | Account creation & verification |
| KYC / Identity | CNIC, proof of address, selfie | Age & identity verification, AML compliance |
| Transactions | Deposits, withdrawals, payment refs | Payment processing, fraud prevention |
| Gaming Activity | Game logs, bets, outcomes | Dispute resolution, responsible gaming |
| Technical | IP address, device, browser | Security, fraud detection, analytics |
| Communications | Support chat logs, emails | Customer service, complaint records |
dv999 uses your personal data for the following purposes:
dv999 processes your personal data under the following legal bases:
dv999 shares personal data with third-party service providers that assist in the operation of the Platform. These parties are permitted to process your data only for the specific purposes instructed by dv999 and are bound by contractual confidentiality and data protection obligations. Categories of service providers include:
dv999 may disclose personal data to regulatory authorities, licensing bodies, law enforcement agencies, or courts where required to do so by law or licensing obligation. Where possible and legally permissible, dv999 will notify you of such a disclosure.
In the event of a merger, acquisition, or transfer of substantially all of the assets of dv999, personal data held by dv999 may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.
Cookies are small text files placed on your device by dv999.lat when you visit the Platform. dv999 uses cookies and similar tracking technologies (including local storage and session tokens) to operate the Platform, maintain your login session, remember your preferences, and gather analytics data about Platform usage.
You can control cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in to your dv999 account. Marketing and analytics cookies can be declined without affecting your ability to use the Platform. For mobile browsers on Pakistani mobile networks, cookie management is accessible through your device's browser privacy settings.
dv999 implements robust technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Security measures applied by dv999 include:
dv999 retains personal data for the period necessary to fulfil the purpose for which it was collected, subject to the following minimum retention periods mandated by our licensing and regulatory obligations:
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with dv999's data disposal procedures.
dv999 operates internationally and your personal data may be transferred to, stored on, or processed by servers or service providers located outside Pakistan. Where such transfers occur, dv999 ensures that appropriate safeguards are in place to protect your data in accordance with internationally recognised data protection standards. This may include contractual clauses, data processing agreements, or transfers to jurisdictions that maintain equivalent data protection standards.
dv999's primary server infrastructure and data processing operations are conducted in accordance with the requirements of our international gaming licence. All third-party service providers handling personal data on behalf of dv999 are bound by data processing agreements that require them to maintain security and confidentiality standards consistent with this Policy.
As a dv999 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the dv999 privacy team using the details in Section 16. dv999 will respond to all verified requests within thirty (30) calendar days.
The dv999 Platform is strictly restricted to persons aged 21 years and older. dv999 does not knowingly collect personal data from any individual under the age of 21. If dv999 discovers that a minor has created an account or provided personal data to the Platform, the account will be closed immediately, any funds in the account will be handled in accordance with our Terms and Conditions, and all personal data of the minor will be deleted as soon as practicable subject to any overriding legal obligations.
dv999 may send you promotional emails, SMS messages to your registered Pakistani mobile number, or in-platform notifications about bonuses, new games, PSL cricket promotions, and other dv999 offers — but only where you have consented to receive such communications.
You may opt out of dv999 marketing communications at any time by:
Opting out of marketing communications does not affect your ability to use the dv999 Platform or receive transactional communications (such as deposit confirmations, withdrawal notifications, or account security alerts), which are sent as part of the operational service and are not subject to marketing opt-out.
The dv999 Platform may contain references to third-party services, including the payment platforms used to process PKR transactions (such as JazzCash and EasyPaisa). When you interact with these third-party services — for example, when completing a JazzCash deposit — you will be subject to that third party's own privacy policy and data practices, which are outside dv999's control. dv999 is not responsible for the privacy practices of third-party services and encourages players to review those policies separately.
dv999 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or changes in our Platform operations. Where changes are material, dv999 will notify registered players by email or SMS to their registered Pakistani mobile number, and will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how dv999 handles your data. Your continued use of the dv999 Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms.
For all privacy-related queries, data subject rights requests, or concerns about how dv999 handles your personal data, please contact the dv999 privacy team through the following channels:
When submitting a data subject rights request, please include your registered dv999 account email address, your Pakistani mobile number, and a description of your request to allow the dv999 privacy team to locate your records and respond efficiently. You may be asked to provide identity verification before sensitive account data is disclosed.
Your data at dv999 is handled with the same seriousness as your PKR. Licensed, encrypted, and never sold. Log in to dv999 and experience Pakistan's most trusted online casino and cricket sportsbook. 21+ only.